ANY QUESTIONS?
Shipping

Domestic Shipping

For small orders we normally use 2nd Class post. Larger orders will also be sent normal post. If heavier than 2 kgs, an economic courier will be found. The customer will be informed on dispatch of the order.

 

International Shipping

Most orders will be sent by normal post and the customer will be informed on despatch of the order.

If heavier than 2 kgs, an economic courier will be found. The customer will be informed on dispatch of the order. If tracking is required, please see below.

 

Customs Duties

Custom Duties MUST be paid by the customer on receipt of their goods. Custom Duties are NOT the responsibilty of Trackpad Publishers.

 

We aim to post all orders within 24 hours of receipt of payment.

 

 

 

Returns

How to Return 

Please inform trackpadpublish@gmail.com at the earliest opportunity to talk about the problem via email. Customer satisfaction is out greatest priority. If the customer is happy, then we are happy. 

 

Damaged or Incorrect Items 

Please inform trackpadpublish@gmail.com at the earliest opportunity to talk about the problem via email. Customer satisfaction is out greatest priority. If the customer is happy, then we are happy. 

 

Exchanges 

Please inform trackpadpublish@gmail.com at the earliest opportunity to talk about the problem via email. Customer satisfaction is out greatest priority. If the customer is happy, then we are happy.

 

Ordering Books

Postage for our products is automatically calculated by weight.

To purchase any of these items, simply click Add to Cart, choose your nearest country, and you will be taken to your PayPal checkout. 

 

When buying, please choose postage rates by selecting your nearest country from the list in the shopping cart.
Post from here (the UK) is split into 4 world zones:
1 UK          2 Europe          3 North and South America/Africa          4 Asia/Australia and New Zealand

For example, post to all European Union countries is the same, so choose any European country from the list.

 

Credit Card Payments 

If you prefer to pay by card, DO NOT use the Shopping Cart. Please send your order to trackpadpublish@gmail.com stating the items you wish to order, the number of items you would like, together with your address. I will give you a PayPal invoice.

PLEASE NOTE that you DO NOT need a Paypal Account to use your card! 

You can use a credit or debit card to complete the checkout process by following some simple steps on the PayPal invoice. If you are not clear, please contact us.

 

Tracking

Normally, we do not track your orders. If you would like your order to be tracked, please let us know by emailing trackpadpublish@gmail.com. We are afraid that this will increase your postal cost. 

 

Paypal, Bank Transfer and Email

We use Paypal as it is convenient for us and gives you added protection through their complaints process.

 

If you prefer to pay by Bank Transfer, we will supply the details.

 

You can also order via email. Please send your enquiry to trackpadpublish@gmail.com stating the items you wish to order, the number of items you would like, together with your address. You will be contacted with a full price, including shipping, prior to payment.